Resources

Questions

Frequently Asked

For additional questions or personalised advice, feel free to reach out to our knowledgeable team. We’re here to guide you through every step of your timber flooring journey.

How long will the process take?

The duration varies based on factors such as the size of the project and the type of flooring selected. On average, installation can take a few days, including preparation and finishing. Our team will provide a more accurate timeline during the consultation.

How do I maintain great-looking floors?

To maintain the beauty of your timber floors, regularly sweep or vacuum to remove debris. Use a damp, not wet, mop for cleaning. Avoid excessive water, harsh chemicals, and abrasive tools. Place protective pads under furniture legs and use rugs in high-traffic areas. Consult our maintenance guide for detailed instructions.

What is the life expectancy of my new floors?

The life expectancy of timber floors depends on factors like the wood species, maintenance, and wear. With proper care, quality Australian hardwoods can last for decades. Our durable and expertly installed floors are designed for longevity and enduring beauty.

How often do I need to resurface my floors?

The frequency of resurfacing depends on factors like foot traffic and maintenance. On average, high-traffic areas may require resurfacing every 2-3 years, though this could stretch longer with ongoing care. Our team can assess the condition of your floors during routine maintenance visits and advise on the best timing for resurfacing.

Can timber floors be installed in bathrooms or kitchens?

While timber is generally not recommended for areas with high moisture levels, engineered timber or hybrid plank options provide water-resistant alternatives suitable for bathrooms and kitchens. Consult with our experts to explore the best flooring options for specific spaces in your home.

Do you offer customisation options for patterns or finishes?

Absolutely! We specialise in custom designs, including intricate parquetry patterns and a variety of finishes. Our team will work closely with you to bring your unique vision to life, ensuring your floors are a true reflection of your style.

Are your products environmentally friendly?

Yes, we prioritise sustainability. Many of our timber products are sourced from responsibly managed forests, and we are committed to eco-friendly practices.

How do I know what type of flooring to choose for my home?

Choosing the right flooring involves considering factors such as lifestyle, budget, and aesthetic preferences. Our expert team provides personalised consultations to guide you through the selection process, taking into account your specific needs and style.

How long until I can walk on my new floorboards after installation?

The duration varies based on factors like the type of flooring, adhesive used, and environmental conditions. Generally, you can walk on your new floorboards within 24 to 48 hours, but our installation team will provide specific instructions tailored to your project.

Will my pets damage my timber floor?

While timber floors are durable, it’s essential to take precautions to minimise potential damage. Keep pet nails trimmed, use rugs in high-traffic pet areas, and consider protective coatings. Our team can offer advice on maintaining the integrity of your timber floors in homes with pets.

What’s Involved

Installation Process

01

Initial Consultation

We kick off the process with an initial consultation to understand your vision, preferences, and specific flooring needs. Our expert team will provide guidance on suitable materials, styles, and finishes tailored to your space.

02

Site Assessment

A thorough on-site assessment is conducted to evaluate the current flooring conditions, measurements, and any unique challenges. This ensures accurate project planning and allows us to address any pre-existing issues.

03

Customised Proposal

Based on the consultation and site assessment, we present you with a detailed and customised proposal. This includes a breakdown of costs, timelines, and a clear outline of the chosen flooring materials and installation methods.

04

Material Selection

Once the proposal is accepted, we guide you through the material selection process. Choose from our extensive range of flooring options, including wood species, finishes, and patterns, to achieve the desired aesthetic for your space.

05

Scheduling & Planning

We work closely with you to establish a convenient installation schedule. Our team plans every detail, ensuring a smooth and efficient process from start to finish. Communication is key, and we keep you informed at every step.

06

Pre-Installation Preparation

Before installation begins, our team prepares the site by removing existing flooring, leveling the subfloor, and addressing any necessary repairs. This step sets the foundation for a flawless installation.

07

Expert Installation

Our skilled installation team takes over, implementing the chosen installation method with precision and attention to detail.

08

Quality Assurance

We conduct a thorough quality check post-installation to ensure that every aspect meets our high standards. This includes assessing the alignment, finish, and overall integrity of the flooring to guarantee your satisfaction.

09

Client Walkthrough

Before finalising the project, we invite you for a walkthrough. This allows you to inspect the completed installation, ask any questions, and ensure that the outcome aligns with your expectations.

10

Project Completion

Once you’re delighted with the results, we consider the project complete. We provide you with care and maintenance guidelines to ensure the longevity and beauty of your new flooring.

quote
At Apollo Flooring, our installation process is a collaborative journey, ensuring a seamless and enjoyable experience for our valued clients. From concept to completion, we’re dedicated to bringing your flooring vision to life.

Jamie Bezzina – Director

Preventative, Routine and More

Maintenance

Preventive Maintenance

  • Place felt floor protectors under regularly moved furniture to prevent scratches.
  • Use protective sheets when moving heavy items to avoid dragging them over the wooden surface.
  • Employ dirt-trapping mats at entrances to keep dirt off the floor and absorb excess moisture.
  • Avoid using castor or plastic wheels directly on the floor; consider protective vinyl chair mats.
  • Refrain from using adhesive tapes on the surface coating to prevent damage during removal.

Routine Maintenance

  • Regularly sweep or vacuum to remove dirt and grit that may cause wear and tear.
  • Wipe spills promptly to prevent damage to the floor surface.
  • Clean the floor with timber-specific neutral floor cleaners.
  • Use a damp mop with minimal water, wiping excess moisture after cleaning.
  • Mop in the direction of the grain for effective cleaning.
  • Avoid steam mops, steel wool, abrasive cleaners, or scouring powder.

Environmental Considerations

  • Maintain relative humidity between 40% and 60% to prevent cracking and shrinking.
  • Use blinds, curtains, or rugs to limit exposure to heat and sunlight.
  • Ensure good airflow and ventilation to avoid extreme temperature fluctuations.

Scratching and Denting

  • Regularly inspect for signs of damage and address issues promptly.
  • Recoat floors for wear and tear restoration, preferably by an expert.
  • If the floors are worn down, professional re-sanding and coating may be necessary.
  • Ensure any coating repairs or re-coating are done by professionals.